COVID-19 Student FAQs

Main Content

STUDENT FAQS—Updated August 2021

Q: Is Disability Support Services open?   

Yes, DSS is open Monday – Friday, 8 a.m. – 4:30 p.m. Pre-arranged appointments are preferred. Please contact our office for an appointment.

  • We will proctor exams here at DSS if an exam is scheduled for the in-person class session.
  • Online exams can be proctored virtually.

If you have a question or concern, please either call the office (Phone: 618-453-5738, VP: 618-453-4492) or email your DSS Coordinator.

Q: How do I get my exam accommodations for online classes, such as extended time?  

  • You must use the DSS Student Portal to schedule exams in advance. The portal will send a notice to your instructor.
  • Instructors can contact CTE for instructions on extending time in D2L.
  • For in-person exams our capacity may be limited due to social distancing factors, there could be a need to postpone exams. We will arrange overflow locations for busy exam dates.
  • DSS is available to instructors and students to consult about unique circumstances and testing accommodations.

Q: I use volunteer note-takers assigned in my classes. Now that my class is online, will I still receive a copy of the notes?  

You may find that you don’t need a note-taker due to the course design. For example, lectures that are prerecorded videos can be watched at your own pace, or when the instructor has provided notes.

Once you have learned how the course has been adapted for online instruction, please let DSS know if you will still need to receive notes. 

Q: Some of my classes are now online and I anticipate barriers. How do I request new accommodations?

If you are not currently registered with DSS, please follow the steps outlined on the Student Services page under Apply for Services.

If you are a DSS registered student, please contact your DSS Coordinator.

Q: Will Paratransit Services through RIDES Mass Transit still be available?

Yes, paratransit is still available. If you have already been approved for Paratransit, please contact RIDES to inform them of new scheduled times when you will need transportation.  If you have not previously used paratransit services, you must apply for this service by contacting DSS.

Q: I have a chronic health condition and I am considered high-risk for complications due to COVID-19 illness. Can I get a class switched to online instruction?

  • The best course of action is to see if the course has an all online section, or check with your advisor.
  • You might also consider taking a different class that fulfills the requirement.
  • If there is no online section or alternative course available and you cannot postpone taking the course, contact DSS to discuss possible accommodations for remote attendance.